In general all sales are final , Products returned for refund MUST be in original packing, intact, un opened and returned within 14 days of purchase to be eligible for refund. If shipping package Is opened it is non returnable . we do not mean the product package, we mean the shipping itself can not be opened at all . ( If the security tape is broken on the package = no refunds issued. )
If a order is cancelled same day before shipment there is no fee , order will be simply voided .
If you wish to cancel an order after shipment but before delivery , you can refuse the package and it can be returned without cost . Otherwise ship to return address.when unopened product is received we will process the refund minus $20.00 CC/ restocking fee and shipping .
If you have a issue with order as in damage or missing product you have 7 days from receipt to make claim .
Cancellations and returns / Refunds
In Order for us to provide a guarantee it must be understood we are dealing with a unknown level.
The number of treatments is dependent on the history of use. You need to provide a pretreatment test to show actual levels prior to treatment so after your post treatment test you will see the actual reduction and proof it works . If you were to do this and show little to no reduction ( which will not happen ) we would refund your purchase cost .
If you do not have pretest we provide a consult based on averages from a number of factors to get a estimate of what your minimum treatment reps will be.
This is a educated guess based on averages and results so being the items used do not have standards of potency